Digital Services Statement

EEMC is committed to providing clear, accurate, and up-to-date information about all services and healthcare professionals on our digital platforms. The goal of our digital services is to empower users with high-quality healthcare content and assist them in making informed decisions about their well-being.

Our team of licensed healthcare professionals, which includes some of our experienced chiropractors from the UK, Europe, USA, and internationally, adheres to DHA and MOH standards of healthcare excellence. Each practitioner is DHA-licensed and committed to delivering patient-centred care.

EEMC maintains full responsibility for the accuracy of the content provided on our website and digital platforms. Our content is regularly reviewed and updated by qualified healthcare professionals to ensure that it meets the highest standards of accuracy and reliability.

Any information provided on our site is grounded in established medical practices, however it should not be used as a substitute for in-person consultations with qualified practitioners.

EEMC places a strong emphasis on patient confidentiality and data privacy. All data collected through digital services, including personal health information, is processed following Dubai Health Authority, UAE Ministry of Health, and international standards where applicable.

• Data Collection and Usage: Personal data is collected only for specific purposes, such as appointment booking, patient records, and service feedback.
• Data Storage and Protection: EEMC employs secure data storage practices to prevent unauthorised access, disclosure, alteration, or destruction of sensitive data.
• User Rights: Patients can request access to their personal information. Any requests regarding data privacy should be directed to our Information Governance Officer listed below.

Before gathering or processing personal information, EEMC requires patient consent, in alignment with UAE (DHA/MOH) principles for transparency. Patients can review or access their data upon request, ensuring they maintain full control over their personal information.

The EEMC website may contain links to third-party sites. These links are provided solely for user convenience and do not imply endorsement. EEMC holds no responsibility for the content, accuracy, or privacy practices of external websites. Patients are encouraged to review the privacy policies of third-party sites before sharing personal information.

In compliance with UAE Ministry of Health (MOH) regulations, EEMC does not display patient reviews or testimonials on any of our digital platforms. This policy is rooted in the following principles:

• Protecting Patient Privacy: Testimonials can risk compromising patient privacy. By not displaying reviews, we safeguard patient confidentiality.
• Preventing Misleading Information: Testimonials are subjective and may lead to unrealistic expectations. We focus on providing objective, scientific healthcare information.
• Maintaining Medical Ethics: High ethical standards in healthcare advertising require neutrality. We emphasise qualifications and services over subjective endorsements.
• Ensuring Informed Decision-Making: Patients are encouraged to make decisions based on verified expertise rather than personal anecdotes, supporting a more evidence-based approach to care.

By adhering to these regulations, EEMC prioritises reliable, evidence-based information and patient well-being.

EEMC is committed to creating a digital environment accessible to all users, including those with disabilities. Our site design and content are continuously updated to ensure alignment with accessibility guidelines, improving ease of access to essential healthcare information for all patients.

This Digital Services Statement is governed by the laws of the United Arab Emirates. Any disputes arising from the use of EEMC’s digital services shall be subject to the exclusive jurisdiction of the UAE courts.

Emirates European Medical Centre reserves the right to update or amend this Digital Services Statement as necessary to reflect changes in regulatory requirements, technological advancements, or updates to our service offerings. Patients are encouraged to review this statement periodically to stay informed of any modifications.